At De La Pra Ca Boutique, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your shoes, we offer a hassle-free return and exchange policy to ensure your peace of mind.

• Time Frame: You have 7 days from the date of receipt to initiate a return or exchange, or return to one of our locations. Must have a receipt and shoes must be unworn.
   
• Condition: To be eligible for a return or exchange, the shoes must be in their original, unworn condition and returned in the original packaging. We reserve the right to refuse returns that do not meet these criteria.
   
• Shipping Costs: The customer is responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service to ensure the safe return of your shoes.
   
• Inspection: Upon receiving your return, we will inspect the shoes to ensure they are in the original condition. If the shoes show any signs of wear or damage, we reserve the right to refuse the return or exchange.
   
• Refund or Exchange: If the shoes meet the return criteria, you will be eligible for a refund or exchange. Refunds will be issued to the original form of payment, while exchanges will be processed once the returned item is received.
   

Please note that any shipping costs incurred for the original purchase are non-refundable.

To initiate a return or exchange, please contact our customer service team at  delapracaboutique@gmail.com with your order number and reason for return. We will provide you with further instructions on how to proceed.

Thank you for choosing De La Pra Ca Boutique. We appreciate your business and strive to make your shopping experience as enjoyable as possible.

Orders are processed and sent to our fulfillment center within 20 minutes of the order being completed. We can cancel an order at no charge if we are notified within 15 minutes of your order being placed. Please call us at 210 363 8669 between 8am-5pm Central Standard Time for immediate assistance. Emails will not guarantee order cancellations, as they are answered in the order they are received. Orders cannot be cancelled after this 15 minute window. Preorders and special orders cannot be cancelled as the funds have already been sent to our sales and logistic team to secure your shoes.

You must contact us within 15 minutes of placing your order to update this info by emailing delapracaboutique@gmail.com or calling (210) 363-8669. Please include your name, order number, and the correct address for faster processing

Estimated shipping dates are listed on the checkout product page. We will ship as soon as we receive your order on the website and you'll receive a tracking number via email. Ship dates are estimates and subject to change without notice.